Meeting customer needs /
Smith, Ian, 1953-
Meeting customer needs / Ian Smith. - 2nd ed. - Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997. - xi, 231 p. : ill. ; 24 cm. - [Institute of Management series] .
Series title from the series listing in another volume of the series.
0750633913
Marketing.
Customer services.
HF5415 / .S634 1997
658.8/12
Meeting customer needs / Ian Smith. - 2nd ed. - Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997. - xi, 231 p. : ill. ; 24 cm. - [Institute of Management series] .
Series title from the series listing in another volume of the series.
0750633913
Marketing.
Customer services.
HF5415 / .S634 1997
658.8/12