Service management; operations, strategy, and information technology
Fitzsimmons, James A.
Service management; operations, strategy, and information technology - 3rd - New York McGraw-Hill c2001 - xxvi, 646p
9780072424195HD
HD9980 / .5 FIT
Service management; operations, strategy, and information technology - 3rd - New York McGraw-Hill c2001 - xxvi, 646p
9780072424195HD
HD9980 / .5 FIT