Service management; operations, strategy, information technology
Fitzsimmons, James A.
Service management; operations, strategy, information technology - 8th - New York McGraw-Hill c2011 - xviii, 524p; ill.;
includes appendix, subject index
9781259010651
HD9980 / .5.F549 FIT
Service management; operations, strategy, information technology - 8th - New York McGraw-Hill c2011 - xviii, 524p; ill.;
includes appendix, subject index
9781259010651
HD9980 / .5.F549 FIT